Privacy Policy

I. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information. We may not have collected every category from every individual.

Identifiers

• Real name, alias, postal address, email address, and telephone number.
• Unique personal identifiers, such as a device identifier, user ID, or pseudonym.
• Online identifiers and IP addresses.
• Account usernames and login credentials.

Internet or Electronic Network Activity

• Device information, usage details, pages viewed, time spent, and interaction patterns.
• Information submitted through website forms, chat history, callback requests, and inquiry details.
• Technical metadata, including browser type, operating system, and mobile device identifier.

Additional Categories

• Telephone number, passport number, driver’s license number, state identification card number, and financial information.
• Health and treatment information relevant to your legal matter.
• Professional and employment-related information, commercial information, and general geolocation data.
• Details about your legal matter, injuries, claims, insurance, employment, finances, medical records, diagnostic reports, and treatment information.

We do not use sensitive personal information for purposes beyond those permitted under California law. If information you provide pertains to someone else, you are responsible for informing that person of this Policy.

II. Sources of Personal Information

Directly from you

• When you complete an intake or contact form, call us, send an email, opt in to SMS, use chat tools, or provide information for a case evaluation.

From third parties

• Service providers, medical providers, insurance companies, referral partners, other law firms, and marketing and advertising partners.

Automatically and indirectly

• Cookies, pixel tags, logging and analytics tools, office surveillance systems, and SMS delivery and engagement data.

When you visit this website, third parties such as Google may use cookies and similar technologies to collect information about your online activity. You can adjust browser settings to delete or disable cookies, though doing so may limit website features.

III. How We Use Your Personal Information

• Evaluate cases, provide legal representation, prepare case documents, and communicate about case status and outcomes.
• Respond to inquiries, send client-service communications, appointment reminders, billing notifications, and marketing messages where you have opted in.
• Improve website features, understand visitor use, troubleshoot issues, and personalize digital experiences.
• Comply with legal obligations, respond to legal process, protect our legal rights, and prevent fraud and unauthorized activity.

IV. How We Share Your Personal Information

We may share personal information with service providers that support our business, including practice-management, CRM, analytics, communications, payment, intake, security, and AI-enabled case-analytics vendors. These providers are bound by confidentiality obligations and may use information only to provide services to us.

We may also share information with other law firms, insurance companies, healthcare providers, expert witnesses, and consultants when necessary for a legal matter or with your consent.

Sales or sharing under California law

We do not sell personal information for money. Sharing certain identifiers, online-activity data, inferences, commercial information, and geolocation data with advertising partners may be considered “sharing” under California law. Text-messaging originator opt-in data, SMS consent, and phone numbers collected for SMS are never sold, shared, or disclosed to third parties or affiliates for their own marketing purposes.

V. SMS-Specific Terms

If you opt in to SMS communications from Block LLP, we may use your phone number, message replies, delivery and engagement data, and case information you choose to share to send appointment reminders, case updates, billing notifications, marketing messages, and legal-service information.

Your number may be shared with our communications vendors, including AWS End User Messaging, HubSpot, and RingCentral, under data-protection agreements. It is not shared with third parties for their own marketing purposes.

• Reply STOP to opt out. We honor opt-out requests within four hours.
• Reply HELP for customer support.
• You may receive one final confirmation message after opting out.
• SMS opt-in records and phone numbers are retained for four years after your last interaction, or until you opt out, whichever comes first.

VI. Retention of Personal Information

We retain personal information as long as necessary to provide legal services, comply with law, respond to legal process, protect our rights, and maintain accurate matter records. Typical retention periods include four to seven years after a case closes for case documents, four years from last interaction for SMS and marketing-consent records, 26 months for website analytics, and the duration of the matter plus four years for email communications.

VII. California Consumer Privacy Rights and Choices

California residents may have the right to know, access, correct, delete, and port personal information; opt out of certain sales or sharing; and receive equal service and price for exercising privacy rights.

To submit a request, email privacy@blockllp.com or call 818-714-0655. Include enough information for us to verify your identity and understand your request. We respond within 45 days, or within 90 days when additional time is needed.

You may opt out of advertising-related sharing by replying STOP to SMS, calling us, or enabling Global Privacy Control (GPC) in your browser, which we honor where required by law.

VIII. Third-Party Websites and Links

This website may link to websites not governed by this Policy. Review their privacy policies before providing information.

IX. Children’s Privacy

Our website and services are not intended for children under 18. If we learn that we collected personal information from someone under 18, we will delete it promptly.

X. Complaint Process

For complaints about privacy practices, SMS communications, or use of your information, email privacy@blockllp.com, call 818-714-0655, or write to Block LLP, 2101 W. Burbank Blvd, Burbank, CA 91506. We will acknowledge and respond within 10 business days.

XI. Global Privacy Control and Opt-Out Signals

We honor Global Privacy Control and other universal opt-out signals where required by law. Because there is no uniform standard for Do Not Track signals, this website does not currently respond to them.

XII. Changes to This Policy

We may update this Policy at any time. When we do, we will revise the effective date. Please review this page periodically for the latest information.

XIII. Contact Us

For questions about this Policy or our privacy practices, contact privacy@blockllp.com, call 818-714-0655, or write to Block LLP, 2101 W. Burbank Blvd, Burbank, CA 91506.